Carpet Cleaning Clapham Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Clapham provides carpet cleaning and related services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Carpet Cleaning Clapham, the cleaning service provider supplying the Services.

Customer means the individual or organisation booking or receiving the Services from the Company.

Services means carpet, rug, upholstery and related cleaning services, including any additional services agreed in writing between the Company and the Customer.

Premises means the property or location where the Services will be carried out.

Agreement means the contract between the Company and the Customer for the provision of the Services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its operating area, which includes Clapham and surrounding districts. The specific Services to be provided will be described in the booking confirmation issued by the Company.

The Company reserves the right to refuse any job which, in its reasonable opinion, poses a risk to health and safety, is not suitable for the methods or equipment used, or falls outside the usual scope of professional carpet and upholstery cleaning.

3. Booking Process

3.1 Bookings may be made by the Customer through the Companys accepted booking channels, including online enquiry forms or other approved methods. The Customer must provide accurate information about the Premises, the areas or items to be cleaned, and any access or parking restrictions.

3.2 A booking is deemed to be an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The Agreement will only be formed when the Company confirms the booking, including the date, time window, indicative duration, and estimated or fixed price where applicable.

3.3 The Company may request photographs or additional information about the condition of carpets or upholstery to provide a more accurate quotation. Any quotation is based on the information supplied, and the Company reserves the right to revise the price if the actual condition or size of the areas differs significantly from that described at the time of booking.

3.4 The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any errors should be reported to the Company as soon as possible and, in any event, before the scheduled appointment time.

4. Access, Parking and Customer Obligations

4.1 The Customer must ensure that the Companys operatives have safe, reasonable and uninterrupted access to the Premises at the agreed time. This includes arranging keys, concierge access, buzzer codes or similar where required.

4.2 The Customer is responsible for providing or arranging any necessary parking for the Companys vehicle and for covering any associated parking charges or permits incurred during the provision of the Services.

4.3 The Customer must ensure that the areas to be cleaned are reasonably clear of small items, personal belongings and breakables to allow the Services to be carried out efficiently and safely. The Company may decline to move heavy furniture, valuables or fragile items and accepts no responsibility for damage arising from the movement of such items by the Customer.

4.4 The Customer must inform the Company of any known defects, damage, stains, odours, infestations, loose fittings, fragile fibres, colour instability or previous cleaning treatments that could affect the outcome or safety of the cleaning process.

5. Pricing and Quotations

5.1 Unless expressly stated to be a fixed price, any quotation supplied by the Company is an estimate based on the information available at the time. The final price may be adjusted where the actual work differs in size, condition, access or complexity from that originally described.

5.2 All prices are given in pounds sterling and, where applicable, include any value added tax at the prevailing rate, unless otherwise stated. The Customer will be informed at the time of booking whether prices are inclusive or exclusive of VAT.

5.3 The Company reserves the right to change its standard pricing at any time, but such changes will not affect confirmed bookings that have already been accepted by the Company.

6. Payments

6.1 Payment for the Services is due in accordance with the payment terms communicated at the time of booking or stated on the invoice. In most cases, payment is required either immediately on completion of the Services at the Premises or in advance for certain types of bookings.

6.2 The Company accepts the payment methods notified to the Customer during the booking process. The Customer must ensure that a valid payment method is available and that sufficient funds are present at the time payment is due.

6.3 For commercial or repeat Customers, the Company may agree alternative payment terms, such as invoicing with a specified payment period. Any such terms must be confirmed in writing by the Company. Late payment may result in interest charges and administrative fees in line with applicable legislation.

6.4 The Customer is liable for all bank charges, transaction fees or other costs incurred as a result of incorrect payment details or failed transactions.

7. Cancellations, Rescheduling and Missed Appointments

7.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The notice period and any applicable charges will depend on the timing of the cancellation.

7.2 If the Customer cancels or requests to reschedule more than 48 hours before the scheduled appointment time, the Company will generally not charge a cancellation fee. However, the Company reserves the right to withhold any non-refundable deposit that has been expressly agreed as such.

7.3 If the Customer cancels within 24 to 48 hours of the scheduled appointment, the Company may charge a reasonable cancellation fee to cover administrative costs and loss of opportunity.

7.4 If the Customer cancels within 24 hours of the scheduled appointment time, or fails to provide access at the appointed time, the Company may charge up to the full quoted price for the Services, particularly where travel has already been undertaken or operatives have been dispatched.

7.5 The Company will use reasonable endeavours to attend bookings at the agreed time, but timing is not of the essence. If the Company must cancel or significantly reschedule a booking due to unforeseen circumstances, it will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such changes.

8. Service Standards and Limitations

8.1 The Company will provide the Services with reasonable skill and care consistent with professional carpet and upholstery cleaning standards.

8.2 While the Company will use appropriate methods and products to treat stains and odours, it does not guarantee complete removal of all stains, marks or odours. The outcome depends on factors such as the age and type of stain, prior attempts at cleaning, fibre composition, backing materials and the general condition of the carpets or upholstery.

8.3 The Customer acknowledges that certain stains or conditions may be permanent, and that over-wetting or excessive agitation caused by previous treatments can affect results. The Company is not responsible for pre-existing damage, wear, discolouration, loose threads, shrinkage potential or other inherent defects.

8.4 Drying times given by the Company are estimates only and may vary due to ventilation, humidity, heating and fibre type. The Customer is responsible for ensuring appropriate ventilation and for keeping children, pets and vulnerable persons away from damp areas and cleaning solutions until fully dry and safe.

9. Customer Property and Fragile Items

9.1 The Customer must remove or securely protect fragile, valuable or sentimental items from areas where the Services will be carried out. This includes ornaments, electronics, artwork and small furniture.

9.2 The Company will take reasonable care when working at the Premises but will not be responsible for damage to items that should reasonably have been removed or protected by the Customer prior to the commencement of the Services.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

10.2 Subject to the above, the Companys total liability to the Customer arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

10.3 The Company shall not be liable for any indirect, consequential or special loss or damage, including loss of profit, loss of anticipated savings, loss of use, loss of opportunity, loss of enjoyment or any similar loss, whether or not the Company has been advised of the possibility of such losses.

10.4 The Customer must notify the Company of any alleged damage or service issue as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Customer must provide details of the issue and allow the Company a reasonable opportunity to inspect and, where appropriate, rectify the problem.

10.5 The Company is not responsible for damage arising from inherent weaknesses in materials, seams, backing, fixings or floors, nor for colour changes or pile shading that are a natural consequence of cleaning.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste generated during the provision of the Services in a manner that is compliant with applicable waste management and environmental regulations.

11.2 General waste arising from the cleaning process, such as used cleaning materials, will normally be removed by the Company, unless otherwise agreed with the Customer in advance or where on-site disposal facilities are specifically required by building rules.

11.3 Where the Services involve the removal of unusually contaminated materials or hazardous substances, the Customer must inform the Company in advance. The Company reserves the right to decline such work or to apply additional charges to cover specialist handling, protective equipment and lawful disposal.

11.4 The Customer must not request or require the Company to dispose of any waste in an unlawful manner, including but not limited to fly-tipping, misuse of communal refuse areas or improper discharge of liquids. The Company will refuse any request that would breach environmental or local authority regulations.

12. Insurance

12.1 The Company maintains appropriate insurance cover in respect of its operations, including public liability insurance, as required for its business activities.

12.2 Details of insurance cover can be provided to the Customer on reasonable request. Any claim made by the Customer may be subject to the terms, conditions and exclusions of the relevant insurance policies.

13. Complaints and Dispute Resolution

13.1 The Company aims to deliver a professional and reliable service. If the Customer is dissatisfied, they should contact the Company promptly with full details of the complaint.

13.2 The Company will investigate any complaint and may request access to the Premises to inspect the work. Where a complaint is found to be justified, the Company may, at its discretion, offer to re-clean the affected areas, provide a partial refund or another form of reasonable remedy.

13.3 If a dispute cannot be resolved directly between the parties, each party agrees to consider in good faith any reasonable proposals for alternative dispute resolution before commencing legal proceedings.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Customer only as necessary to manage bookings, provide the Services and comply with legal obligations.

14.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with third parties except where required to perform the Services, process payments, enforce the Agreement, or comply with legal or regulatory requirements.

15. Force Majeure

15.1 The Company shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, accidents, illness, strikes, public health restrictions, utility failures and acts of government.

15.2 In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to rearrange the Services at a mutually convenient time.

16. Variations and Assignment

16.1 Any variation to these Terms and Conditions will only be binding if agreed in writing by the Company. The Company may update these Terms and Conditions from time to time, and the revised version will apply to new bookings made after the date of publication.

16.2 The Customer may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided this does not materially reduce the standard of the Services.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. Severability

18.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.

18.2 Any modification or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of the Terms and Conditions.

19. Entire Agreement

19.1 These Terms and Conditions, together with any booking confirmation or written variation issued by the Company, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings relating to the subject matter.

19.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in the booking confirmation.