Carpet Cleaning Clapham Privacy Policy

This Privacy Policy explains how Carpet Cleaning Clapham collects, uses, stores and protects personal data relating to customers and potential customers in the Clapham area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Clapham customers and prospective customers in the Clapham area, including anyone who contacts us to request a quote, make a booking, provide feedback, or otherwise interact with us about our carpet cleaning services. It covers personal data collected online, by phone, in person, and by any other means used in connection with our services.

Data Controller

Carpet Cleaning Clapham is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We collect only the personal data necessary to provide and manage our carpet cleaning services. The types of personal data we may collect include:

Identification and contact details such as name, address, service address, postcode, and any other contact details you choose to provide when you contact us or make a booking.

Service and booking details such as preferred appointment dates and times, details about the property or items to be cleaned, access instructions, and information about the services you have requested or received.

Payment and billing information such as information required to process payments and record transactions. We do not store full payment card details; these are handled securely by our chosen payment processors.

Communication records such as emails, messages, and notes from phone calls or in-person conversations relating to your enquiries, bookings, feedback, or complaints.

Technical and usage data when you visit our website or interact with our online content, which may include device information, approximate location information, and data about how you navigate and interact with our website, where this is collected by necessary and analytical technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, interact with our website, request a quote, make a booking, use our services, or provide feedback. We may also obtain limited information from third party platforms that you use to contact us, such as online directories or booking platforms, where you have chosen to interact with us through those services.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, the lawful bases we rely on include:

Contract performance: We process personal data to enter into and perform a contract with you, for example to provide carpet cleaning services, manage bookings, process payments, and communicate with you about your appointment.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes managing our relationship with you, improving our services, handling enquiries, preventing misuse of our services, and maintaining business records.

Legal obligations: We may process personal data where it is necessary to comply with legal obligations, such as accounting, taxation, and record keeping requirements, or to respond to lawful requests from authorities.

Consent: In some cases, we may seek your consent to use your personal data, for example for sending certain marketing communications where consent is required. When we rely on consent, you can withdraw it at any time.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide carpet cleaning and related services, including arranging and managing appointments, accessing your property at the agreed time, and carrying out the requested work.

To communicate with you about your bookings, queries, feedback, or complaints, and to respond to any requests you make.

To process payments, issue invoices and receipts, and maintain financial records for accounting and audit purposes.

To manage and improve our business operations, including monitoring service quality, training staff, and developing our services.

To protect our business, staff, and customers, including for fraud prevention, security, and the establishment, exercise, or defence of legal claims.

To send you information about our services or related offers where this is permitted by law and, where required, where you have given your consent. You can opt out of marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data to third parties. We may share your personal data with trusted third parties who act as data processors and provide services to us, such as:

Payment processing providers who handle payments and card transactions on our behalf.

IT and website service providers who support the operation and security of our website, booking systems, and communication tools.

Professional advisers, such as accountants or legal advisers, where this is necessary for our legitimate business needs and legal obligations.

These processors are only permitted to use your personal data in accordance with our instructions and must put in place appropriate measures to protect your information.

We may also share personal data where required to comply with legal obligations or lawful requests, or in connection with actual or proposed legal proceedings.

Data Retention

We keep your personal data only for as long as it is needed for the purposes for which it was collected, or as required by law. The length of time we retain different categories of data depends on factors such as legal requirements, limitation periods for claims, and our business needs.

Typically, we retain booking, service, and billing records for several years after your last interaction with us, in line with legal and tax obligations. Communication records may be retained for a reasonable period to manage enquiries, complaints, and future bookings. When personal data is no longer required, we will take steps to delete or anonymise it in a secure manner.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or relying on other lawful transfer mechanisms recognised under data protection law.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who need it for legitimate purposes, and requiring that they handle personal data in accordance with this Privacy Policy and applicable laws.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions, but generally include:

The right of access: You can request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request a copy of your personal data in a commonly used format and ask that it be transferred to another controller where technically feasible.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds. You always have the right to object to direct marketing.

The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.

Children

Our services are not directed at children, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will be made available through our usual communication channels. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.